Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing may take slightly longer — we'll notify you if there are any delays.
Shipping Destinations We ship worldwide from the United Arab Emirates.
Estimated Delivery Times
- UAE: 2–5 business days
- GCC Countries: 3–7 business days
- Europe & UK: 7–14 business days
- North America: 10–18 business days
- Asia-Pacific: 7–14 business days
- Rest of World: 10–21 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or remote locations.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, please contact us at bmggouws@gmail.com and we'll investigate with the carrier.